Our online store is designed for you to upload your own music and/or video. If you would like custom print or sound products in large quantities, please contact our support team for more information at support@bigdawgs.ca or visit www.bigdawgspromotions.com.

Currently on select sound products, we allow CUSTOM PRINT. Please follow the instructions on the product page to customize your design.

https://old.bigdawgsgreetings.com/product-category/musical-greeting-card/printed-greeting-cards-custom-print/

If there are no FAQs that are relevant to your issue then please contact our support team at support@bigdawgs.ca.

In our greeting cards, no. If you purchased our sound modules, yes.
You can make your recording permanent by cutting the record wires ONE AT A TIME. Cutting both wires at once may accidentally erase your recording.

For our musical greeting card products, you can only upload/record 1 song/greeting. We do have a selection of push activated sound modules available where you can upload/record multiple songs/greetings.

Unfortunately, there is no way to disable the record function once the module is embedded into the card. However, you can remove the record button sticker so that the recipient will not push that area. Without knowing exactly were to push, it is difficult to accidentally activate the record function. Also when the card is closed, the card enters an “OFF” state and neither the record or playback function will work. 

Alternatively, you can purchase the sound module only and place this into your own card.
When you are satisfied with your recording, you can make it permanent by cutting the record wires ONE AT A TIME. Cutting both wires at once may accidentally erase your recording.

It is possible to attach your own 4.5 – 5v DC power source if you have or know someone that has basic electronics knowledge and skill. However please note that we cannot support any modifications should something go wrong.

With the module positioned so that the speaker is facing furthest from you and the PCB is closest to you, the top of the left-most battery holder is +5vDC while the button of the right-most battery holder is ground (-).

With the card fully open, you can press the record button to activate the recording feature. 

Place your card open and flat on a table with the microphone (located on the back of the card) facing you. Do not move the card while recording, as this may cause distortions in your recording. 

Speak closely and as clearly as possible into the microphone.

Recording Instructions:

TO RECORD: Press and release REC BUTTON(S).  Module will beep once.  Record your message by speaking directly into the MIC.

TO STOP RECORDING: Press and release the REC BUTTON(S) again.  Module will beep twice.  Message is now recorded.

Are you using Windows 8 or 10?  As mentioned in the listing and sound loader download page, some users have difficulties with certain Windows 8 and 10 machines (some work, some don’t). Are you able to try using a different computer?  If possible try using a Windows 7, Vista, XP machine as it should work perfectly fine on these.

If not due to an incompatibility issue as mentioned above, the only other cause is a faulty USB connection. Please make sure that the USB adapter or cable is securely plugged into both the PC and module. You can also try using another USB port on your PC. If you have another mini USB cable or adapter you can try to see if that fixes the problem. These units use standard mini USB cables/adapters which is common to many mobile devices such as MP3 players, digital cameras, photo frames, GPS systems, mobile phones, etc.

If you suspect the USB cable or adapter included with your order could be faulty, we can ship you another cable or adapter to try. Please let us know.

Your sampling Rate setting is set too high, or the sound file duration is too long.

Remedy:

Choose a lower sampling rate setting.

Cut the sound file shorter using sound editing software (eg. Audacity).

Many of our customers use “Audacity” which is free and can be downloaded at

https://audacity.sourceforge.net

You can also find resources on YouTube showing how to edit sound files.

YOUTUBE SEARCH RESULTS FOR “AUDACITY CUTTING SONGS”

https://www.youtube.com/results?search_query=audacity+cutting+songs

On our sound modules, there is no volume control on the module itself, or in the sound loader software.  The only way to increase the volume is to amplify the sound file itself.

If your sound is too soft, you can use sound editing software to adjust your sound file. Many of our customers use “Audacity” which is free and can be downloaded at https://audacity.sourceforge.net

You can also find resources on YouTube showing how to edit sound files. 

YOUTUBE SEARCH RESULTS FOR “AUDACITY AMPLIFY VOLUME” 

https://www.youtube.com/results?search_query=AUDACITY+AMPLIFY+VOLUME

How to fix a USB/DIY module that BEEPS when activated.

Did the sound loader software say “write success” (at the bottom of the window)?  If not, please try programming again and ensure that the software says “write success” when finished.

Does the sound loader software say “Version:1.2.1.0” at the bottom right of the download window? If not, then if you click on the red icon on the top-left of the sound loader window, then click “About LX Sound Loader…”, does it say “…Version 1.0”? For this module, you will need to be using Version 1.2.1.0.  Please download and install the correct version of the sound loader software.  The download page can be found here https://old.bigdawgsgreetings.com/soundloader-download/)

Yes. The videobook is rechargeable using a microUSB or miniUSB cable (included).

Yes.  Some units even can load unlimited videos (storage capacity permitting).  Please read the description written in the product page for more information.

The following file formats are supported: Supported File Formats: AVI, MP4, WMV, MOV

You can upload up to 128MB on our LITE videocards and up to 2GB on our Standard videocards

Instructions can be found at https://videoload.bigdawgspromo.com

Our videocards are designed so that you can upload your own videos

Please check to see if you followed the proper file naming specifications described in the instructions?  Instructions can be viewed at https://videoload.bigdawgspromo.com

For example, the first file must be named “1.avi” (or “1.mp4” or “1.wmv” or “1.mov”).  This is the initial video that starts when the card is open.  It is also the video associated with button # 1.

The second video must be named “2.avi” (or “2.mp4” or “2.wmv” or “2.mov”) and is associated with button # 2.

The third video must be named “3.avi” and so
on…

Note that all files must also be placed in a folder called “video” on the microSD card.

Also please note the following.  If your file is outside of the following specs, then it will not play.

SUPPORT CODECS: XVID, H.264, MPEG4, MPEG2, WMV9, MJPEG. 

RESOLUTION: 480×272 (native), 320×240 to 1280×720 (supported)

If you are still having problems and your file is within the specs, please test using our test file here: https://drive.google.com/file/d/0B5TwEExczrYIejJJZEkwNU0wNms/view?usp=sharing 

Again the “1.avi” file must be in a folder called “video”. For example if the microSD card is drive E, it would be “E:\video\1.avi”

If the above does not work, please send us your video file, so we can take a look.  You can send the video file to https://sendfile.bigdawgspromo.com